MOVING SLOWLY

We're still here at Cummins Coach Care. The new shocks were installed by noon, then it was waiting for some direction from Monaco on the slide problem, and waiting for the same from Dometic, the refrigerator manufacturer. Mike, who is trying to coordinate with these 2 manufacturers, was waiting for call backs from both, as of about 4 pm yesterday. So, it was back into the rear of the facility, where at least they have 50 amp and water hookups, as do most, or all of the Coach Care service centers across the country. While all of this was taking place, I called Dometic, and insisted on speaking to someone who could authorize the replacement of our troublesome refrigerator. I was connected to Mark, Dometic's warranty service manager. We had a long conversation which was pleasant, and hopefully beneficial to our cause. He told me that if the Cummins folks can't find what is causing the erratic temperatures, that he was in favor of replacing the entire refer, because it's probably the cooling unit that has gone bad. We haven't quite gotten to that point yet, but it was refreshing to hear that Dometic was willing to stand behind their product. The only way that can happen, is for either the windshield, or the drivers side window to be removed, so that the old can come out, and the new can go in. We had this done with our last motor home, but it was at the Newmar Factory, where they had all the proper resources. The folks here don't feel comfortable removing windows, so if this does happen, we'll have to find a Dometic facility that can handle the job. Stay tuned.