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Tuesday, June 30, 2009

TIRE PROBLEMS

After leaving the left coast for the last time, we stopped in Aberdeen, WA, at our favorite tire store, a Les Schwab's. We've gotten very familar with ole Les the past few weeks. First it was a nail in the R/R on the jeep, fixed at no charge in Newport, OR. Second, it was a bad valve stem on the R/F of the motor home, fixed at no charge in Albany, OR. Third, another nail in the L/R on the jeep, fixed at no charge in Aberdeen, WA. Do ya think I might be looking for a Les Schwab store when I need tires? Having owned a business, I know better than most, that "time is money". I also know how important advertising is, and the best way to create customer loyalty is exactly what Les Schwab does - great customer service. The tire problems on the jeep were detected on its' tire monitoring system. The tire problem on the motor home was detected on the new pressure pro, tire monitoring system that I recently purchased at the FMCA rally in Albany. Any one of these three tire issues had the potential to be devastating, had I not had the warning provided by the tire monitors. Isn't technology great!
About mid afternoon, we stopped in Ridgefield, WA, where Dave & Louise Hawkins, our old Skagway buddies are staying. Dave grew up in the area, and after his dad recently passed, he and Louise have been working on getting dad's house ready for sale. We got a quick tour of all the work they have done, (a lot), and then, went out to dinner for an awesome bacon, mushroom, cheeseburger. It was good to see Dave & Louise, and catch up on the latest.
Today, I'm planning on a stop at our hitch manufacturer, Roadmaster in Vancouver, WA, then on toward Enterprise, OR, and a visit with our good friends, Bob & Diana Rush.

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