The refrigerator war is now over, and hopefully, a new, happier chapter is about to unfold. I thought I might be able to get a picture of the old unit being taken out, or perhaps, the new one coming in through the removed window, so at about noon, I went out to the service bay where the work was being done. I was somewhat surprised to find Mitch installing the wood to the doors of the new unit. The Lazy Days crew did a nice job, and as of 6am this morning, the new refrigerator is working magnificently! I would like to thank Mark, the warranty service manager at Dometic for doing the right thing, and authorizing our refrigerator replacement. I would also like to thank Rhonda in the tech support area of Dometic, for coordinating with Lazy Days, promptly getting the new refer shipped, and for keeping us informed as the process moved forward. It deserves mentioning, that we were within the 3 year warranty for parts on the old refer, but, were out of the 2 year labor warranty. It would have been easy for Dometic to say that they would replace the refer, but labor would be our responsibility. They didn't do that. Instead, Dometic picked up the tab for everything, including labor. This type of customer service goes a long way in defining the reputation of a company, and if given the opportunity, Dometic is a company that I will do business with in the future. Today, we're headed for one of our favorite places, a little RV park on the Florida forgotten Gulf Coast, near Carrabelle.
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